Executive Technology Support Lead

Location: Fully onsite at the Miami, Florida office, Monday–Friday; occasional travel to executive residences, offsite venues, and other firm locations is required. The description also states onsite work 4 days per week.

Company

hirify.global is a U.S. wealth management platform serving high- and ultra-high-net-worth individuals and families through more than 40 offices.

What you will do

• Provide white-glove technology support to senior executives, principals, executive assistants, and other business-critical users.
• Own incidents from intake through resolution, follow-up, documentation, and confirmation of functionality.
• Support executive residences, travel, board meetings, investor events, client meetings, and other high-visibility engagements.
• Troubleshoot hardware, software, mobile, collaboration, network, printing, endpoint, and conference-room AV issues.
• Prepare and validate executive devices, meeting rooms, event environments, connectivity, and contingency plans.
• Develop support runbooks and service standards, analyze recurring issues, mentor support engineers, and participate in on-call coverage.

Requirements

• 7+ years of IT support, deskside support, executive support, or end-user services experience, including 3+ years supporting C-suite executives, principals, or similarly senior users.
• Experience supporting live, high-stakes business events and providing hands-on assistance in office, meeting-room, event, and residence environments.
• Strong troubleshooting experience with Windows, macOS, Microsoft 365, iOS, mobile device management, collaboration tools, endpoint hardware, conference-room AV, and networking fundamentals.
• Experience with ITSM platforms such as HaloITSM, ServiceNow, Jira Service Management, or similar systems, plus incident and escalation management.
• Strong communication, discretion, confidentiality, judgment, composure, prioritization, and follow-through skills.
• Must have unrestricted U.S. work authorization; hirify.global hires U.S. citizens or permanent residents for U.S. employment opportunities and requires proof of authorization.

Nice to have

• Experience in financial services, hedge funds, private equity, asset management, legal, or other high-expectation professional services environments.
• Experience supporting executive residences or private executive environments.
• Familiarity with Intune, Jamf, identity and access platforms, remote support tools, MDM, Crestron, Poly, and Microsoft Teams Rooms.
• ITIL Foundation certification, experience authoring support playbooks, or experience mentoring engineers.

Culture & Benefits

• 401(k) plan with employer matching.
• Subsidized medical plans and employer-paid dental, vision, life, and disability insurance.
• Paid maternity and parental leave, paid time off, and flexible spending and health savings accounts.
• Training reimbursement, paid professional designations, commuter benefits, corporate discounts, and volunteer days.
• Work in a safe, healthy, respectful, and inclusive environment.