Lead, IT Support

Location: On-site at one of the listed U.S. locations: Middle River, Maryland; Silver Spring, Maryland; Stennis Space Center, Mississippi; Albuquerque, New Mexico; or Littleton, Colorado. The header also lists Tucson, Arizona. Routine domestic travel and occasional international travel may be required.

Company

hirify.global is an end-to-end space company building rockets, spacecraft, and critical subsystems for space missions.

What you will do

• Lead the day-to-day Service Desk operations and coordinate a team of up to 10 IT Support professionals.
• Manage ticket prioritization, workload allocation, timely resolution, and SLA compliance.
• Provide hands-on troubleshooting and resolve escalated technical issues and critical incidents.
• Lead regional IT projects from requirements gathering and planning through implementation, testing, and operational support.
• Document and maintain support policies, procedures, and processes while contributing to problem management and continuous improvement.
• Partner with site leadership, Infrastructure, Launch, Cybersecurity, and Client Services teams.

Requirements

• 5+ years of support or service experience with progressive responsibility, plus a STEM-related bachelor's degree or equivalent experience with 9+ years of total experience.
• Leadership experience, including mentoring or training others.
• Hands-on experience with ITSM tools such as Jira or ServiceNow and a service delivery framework such as ITIL.
• Technical expertise in at least four areas including Windows and Linux, PC hardware, Active Directory and Group Policy, scripting, Microsoft 365, networking, virtualization, or public and private cloud.
• Experience delivering and supporting medium-to-complex end-to-end IT projects.
• For U.S. office roles, eligibility to access ITAR-regulated technology is required, including U.S. citizenship, lawful permanent residence, refugee or asylee status, or eligibility to obtain the required authorizations.

Nice to have

• ITIL or HDI-SCM certification.
• Advanced PowerShell scripting and Excel data analysis and visualization.
• Experience with Azure, Microsoft 365, AWS, ISO 27001, NIST 800-171, IPsec, SSL VPNs, or firewalls.
• Experience supporting aerospace, semiconductor, manufacturing, laboratory, mission control, launch, or test operations.
• Ability to communicate complex technical concepts to general audiences.

Culture & Benefits

• Fast-paced environment focused on teamwork, accountability, innovation, and delivering under tight deadlines.
• Flexibility to work various shifts, including evenings and weekends.
• Participation in an on-call rotation may be required.
• The role includes prolonged sitting, standing, walking, computer work, and occasional exposure to noise, dust, and fumes in production areas.