Sr IT Support Specialist

Location: Atlanta, GA; hybrid schedule with four onsite days and one work-from-home day after 60 days. The role also references 100% onsite support in Hawthorne, CA for hardware, secure environments, and in-person user needs. Monday–Friday, 7:00 a.m.–4:00 p.m.

Company

hirify.global operates in the aerospace sector and maintains internal information and software engineering operations.

What you will do

• Resolve complex service desk issues and escalations through completion while mentoring junior support staff.
• Deploy, configure, troubleshoot, and support end-user hardware, software, peripherals, and operating systems across Windows, macOS, and Linux.
• Administer and support Windows desktop and server environments, Entra ID/Azure AD, Intune, and Microsoft 365.
• Troubleshoot LAN/WAN connectivity, VPN, DNS, DHCP, wireless networking, and other foundational network issues.
• Use PowerShell scripting and automation to streamline routine IT operations.
• Perform root cause analysis and improve service desk workflows, SOPs, documentation, and knowledge-base resources.

Requirements

• 5+ years of progressive IT support, systems support, or service desk experience, including complex issues and escalations.
• Strong hands-on expertise with the Microsoft enterprise stack, Windows, Entra ID/Azure AD, Intune, and Microsoft 365.
• Working knowledge of macOS and Linux, plus scripting or automation experience, preferably with PowerShell.
• Solid networking fundamentals, including TCP/IP, LAN/WAN, VPN, DNS, DHCP, and wireless connectivity.
• Experience with root cause analysis, service desk improvements, technical documentation, customer service, and communicating with non-technical users.
• Ability to work onsite in Atlanta, Georgia, Monday–Friday, 7:00 a.m.–4:00 p.m.; one work-from-home day is available after 60 days.

Nice to have

• Ability to obtain and maintain a Top Secret security clearance.
• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent practical experience.
• Advanced PowerShell automation, deeper routing and switching knowledge, and experience with Azure, AWS, or virtualized infrastructure.
• Familiarity with ITIL and service management best practices.

Culture & Benefits

• 100% employer-paid healthcare and pet insurance.
• Competitive pay, stock options, 401(k), and potential year-end bonuses.
• Paid parental leave, 12 federal holidays, and PTO options.
• Weekly paid office lunches and fully stocked breakrooms.
• U.S. export-control compliance applies; candidates must be U.S. persons or otherwise eligible for deemed export licensing.