Executive Meeting, & IT Support Engineer

Location: New York City, USA; in-office role with on-site support requirements. On-call availability, flexible scheduling, and potential travel of 2+ weeks may be required.

Salary: $125,000–$140,000 annually, plus potential discretionary performance bonus.

Company

The National Basketball Association is a global sports and media organization operating professional basketball leagues, digital media platforms, and community initiatives worldwide.

What you will do

• Provide concierge-level in-person and remote technology support to executives and VIP users.
• Prepare, test, monitor, and support executive meetings, board sessions, presentations, town halls, studio interviews, and corporate events.
• Operate and troubleshoot conference-room AV systems, displays, cameras, microphones, speakers, room controls, and presentation technologies.
• Support executive laptops, mobile devices, peripherals, collaboration applications, device provisioning, configuration, updates, replacements, and asset documentation.
• Resolve complex hardware, software, network, audio, video, and connectivity issues while minimizing disruption.
• Coordinate with infrastructure, cybersecurity, workplace technology, facilities, studio teams, and external vendors; document incidents and recommend improvements.

Requirements

• 10+ years of experience in executive or VIP support, meeting technology, AV, studio, desktop support, or a related technical field.
• Experience supporting C-level executives and senior leaders in fast-paced, customer-focused environments.
• Hands-on experience with conference-room AV, studio interview environments, video conferencing, presentation workflows, and enterprise collaboration tools.
• Experience supporting Windows and macOS endpoints, mobile devices, peripherals, and productivity applications.
• Proficiency with Microsoft 365, Microsoft Teams, Zoom, Google Meet, Webex, identity and access management, endpoint management, MFA, VPN, and secure communications.
• Ability to work in the New York office, remain on call, travel potentially 2+ weeks, and work a flexible schedule; onsite employees must meet the stated COVID-19 vaccination requirement or qualify for an accommodation.

Culture & Benefits

• White-glove, confidential, and executive-focused technology support environment.
• Medical, dental, vision, life, disability, fertility, family-forming, wellbeing, and mental health benefits.
• Educational assistance, HSA and dependent-care FSA options, and a 401(k) retirement plan.
• Vacation, sick time, and personal days.