EUC Site Analyst - Onsite End User Support

Location: Cincinnati, OH, United States; Monday–Friday onsite support from 8:00am–4:00pm or 10:00am–6:00pm. Travel to company offices is required approximately 10–15% of the time.

Salary: Competitive salary; exact amount not specified.

Company

Insurance holding company providing corporate business operations and technology services.

What you will do

• Provide onsite Level 1 and Level 2 application and hardware support for corporate offices.
• Investigate and resolve complex issues involving PCs, laptops, printers, peripherals, and iOS devices.
• Build, configure, deploy, transfer, and retire IT hardware and software.
• Perform onsite troubleshooting and escalate critical issues when required.
• Document support interactions, troubleshooting steps, solutions, and resolutions.
• Collaborate with IT teams and departments to support technology integration and deliver white-glove user service.

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent work experience.
• At least 3 years of IT support experience, preferably in a deskside or help desk environment.
• Experience troubleshooting software and hardware issues on PCs and iOS devices.
• Strong knowledge of Windows, iOS, Office applications, multiple operating systems, and network protocols.
• Strong scripting and automation skills using PowerShell or Bash.
• At least 2 years of ITIL/ITSM experience in a medium- or large-scale IT environment, with strong documentation and communication skills.
• Must be authorized to work for any employer in the United States; work authorization sponsorship is not available now or in the future.

Nice to have

• CompTIA A+, Network+, Security+, or equivalent certification.
• Experience with VMware, Hyper-V, and cloud platforms.
• Experience managing enrollment, provisioning, and lifecycle processes for Windows, macOS, iOS, and Android devices.

Culture & Benefits

• Professional development and advancement opportunities.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• Company-matched 401(k) plan with a 100% match on employee contributions up to 6%.
• Employee Assistance Plan, HSA, FSA, HRA, and wellness program.