IT First Line Support Technician

Location: SRY - Redhill, United Kingdom. Hybrid arrangement with three days per week in the office and two days at home.

Company

hirify.global is a property and casualty insurance company serving customers and communities for more than 170 years.

What you will do

• Provide first- and second-line technical support to hirify.global UK staff and assist with daily desktop and corporate IT system support.
• Support PCs, laptops, printers, scanners, mobile devices, Microsoft Outlook, Microsoft Office, and other business applications.
• Log, track, and manage incidents and service requests through the IT Service Desk system within defined SLAs.
• Set up presentation equipment for meetings and support internal office moves.
• Coordinate with third-party providers and escalate requests to other IT teams when required.
• Maintain accurate records and follow company, regulatory, security, and service-quality procedures.

Requirements

• Prior customer-facing, end-user technology support experience is required.
• Technical customer service experience is preferred.
• Business, Information Technology, or related education and training is preferred.
• Basic knowledge of infrastructure, application systems, agency system configurations, and business-supporting systems.
• Ability to handle multiple support situations, analyse problems, develop timely solutions, and communicate collaboratively with IT teams, business units, agents, and customers.
• Experience with Apple iOS, mobile device support, networking and connectivity, business applications, or system access is preferred.

Culture & Benefits

• Hybrid working arrangement for full-time employees.
• Private medical insurance with optional dependent coverage.
• Company pension contribution with increased contributions when employees contribute.
• At least 25 days of annual holiday, with the option to purchase additional days up to 35 days.
• Wellness resources, discounts, caregiving support, and free professional mental health counselling.
• Volunteer and charitable giving programmes with matching gifts and volunteer rewards.