Corporate IT Support Engineer

Location: London, England, United Kingdom. Onsite attendance in the office 5 days per week is required. Some meetings require flexibility for US time-zone hours, and after-hours or on-call support may be needed.

Company

A technology company providing grading, authentication, vaulting, and sales services for collectibles worldwide, with more than 3,000 employees and offices across North America, Asia, and Europe.

What you will do

• Own day-to-day IT operations for the London Receiving Center, including networks, endpoints, communications, and physical security systems.
• Provide onsite troubleshooting for hardware, software, connectivity, and end-user support requests.
• Coordinate UK fiber, WAN, hardware, and other IT vendors, suppliers, and service providers.
• Support the facility buildout, including structured cabling, camera and access-control installations, switch racking, and IDF setup.
• Deploy and manage workstations, laptops, tablets, printers, barcode scanners, and mobile devices throughout their lifecycle.
• Operate IP camera and access-control systems, maintain asset inventory, and align site procedures with global Corporate IT standards.

Requirements

• 3–5 years of hands-on IT support and infrastructure experience, ideally in an operational or logistics environment.
• Solid networking fundamentals, including TCP/IP, VLANs, switching, and Wi-Fi.
• Experience supporting Windows and macOS endpoints at scale.
• Familiarity with MDM and endpoint management tools such as ManageEngine Endpoint Central, Jamf, or Intune.
• Experience with IP camera systems and physical access-control hardware.
• Strong independent troubleshooting and communication skills for collaboration with a remote global team.

Nice to have

• Experience with Cisco Meraki switching, Wi-Fi, and MV cameras.
• Familiarity with Zero Trust or SASE platforms such as Cato Networks or Zscaler.
• Experience administering Google Workspace, Okta, and Slack.
• Knowledge of structured cabling, MDF/IDF architecture, ITIL, or service management frameworks.
• Experience supporting warehouse, fulfillment, or grading operations.

Culture & Benefits

• Work closely with a global Corporate IT team based in Santa Ana, California.
• Participate in weekly IT Sprint Reviews and Corporate IT Leadership syncs.
• Follow global standards for documentation, configurations, runbooks, procurement, and asset management.
• Support a site operating under uptime commitments to key partners, including eBay.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview stages may take place by phone.
• Remote-role candidates may be asked to attend an onsite interview at the final stages, at the company’s discretion.