5 часов назад
IS Help Desk Technician (IT Area)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IS Help Desk Technician (IT Area) (Windows/macOS/Linux and Hardware Support): Providing onsite desktop support, hardware and software deployment, ticket lifecycle management, and troubleshooting for end users with an accent on customer service, equipment support, and ITSM documentation. Focus on resolving hardware, mobile device, printer, conference room, and basic network issues while coordinating support across Corporate Information Systems.
Location: Onsite in Newcastle, United Kingdom
Company
develops technology solutions and operates a Corporate Information Systems department supporting employees and business operations.
What you will do
- Provide onsite desktop support to end users in the Newcastle office.
- Deploy and support hardware and software across the office.
- Resolve technical issues independently or with other Information Systems teams.
- Coordinate ticket queues, document technical information, and manage ticket lifecycles in ITSM systems.
- Troubleshoot Dell and Apple computers, mobile phones, tablets, printers, and conference room equipment.
- Communicate with Information Systems staff, management, business group managers, and end users to maintain efficient office operations.
Requirements
- 2–3 years of relevant technical support experience.
- Experience supporting Windows, mobile devices, tablets, printers, and conference room equipment.
- Basic experience with macOS and Linux deployment and troubleshooting.
- Basic network troubleshooting experience and the ability to operate and troubleshoot varied equipment and systems.
- Ability to document technical information and manage ticket lifecycles in ITSM systems.
- Effective written and verbal English communication is required.
Nice to have
- ITIL or CompTIA A+ certification.
- Experience with Google Workspace for enterprise collaboration.
Culture & Benefits
- Work as part of a collaborative global Information Systems team.
- Values-driven culture centered on belonging, growth, and innovation.
- Opportunity to develop technical expertise while supporting end users and corporate infrastructure.
Hiring process
- Submit an online application through the posting.
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