обновлено 4 дня назад
End User Support Engineer I (Windows/IT Support)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
End User Support Engineer I (Windows/IT Support): Providing deskside, mobile device, telephony, audiovisual, and desktop support in a Manchester office with an accent on incident resolution, Windows environments, and end-user services. Focus on diagnosing complex technical problems, supporting VIP users, administering endpoint platforms, and maintaining reliable IT service operations.
Location: Manchester, United Kingdom; office attendance required 5 days per week
Company
provides insurance services and promotes collaboration, expertise, and innovation across its business and communities.
What you will do
- Resolve incidents and problems affecting Windows desktops, applications, mobile endpoints, telephony, and voice services.
- Investigate technical issues, identify root causes, document resolutions, and keep end users updated through ticket closure.
- Administer physical and virtual desktop environments, remote desktop access, mobile endpoints, and end-user support platforms.
- Support office moves, equipment setups and decommissions, asset and license tracking, and conference room meetings.
- Escalate complex issues to higher-level engineers and other support teams while working within incident management processes and SLAs.
- 5+ years of experience in End User Support.
- Experience supporting VIPs and delivering white-glove IT services.
- Knowledge of Windows 11, Microsoft Windows, Active Directory, Azure, Intune, Office products, and endpoint management utilities.
- Understanding of mobile device management, IT security policies, networking, DNS, DHCP, and TCP/IP.
- Solid ITSM experience with ServiceNow or a similar tool, including incident and SLA management.
- Bachelor’s degree in information technology or a related field preferred; equivalent technical experience is considered.
- Experience with Citrix, VMware, and vSphere.
- Experience with RingCentral telephone systems.
- Collaborative environment focused on expertise, innovation, and problem solving.
- Full-time office-based work in Manchester.
- Interaction with internal customers, external vendors, and support teams.
Requirements
Nice to have
Culture & Benefits
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →