End User Support Engineer I

TL;DR

End User Support Engineer I (IT Support): Providing comprehensive technical support for deskside, mobile, and AV infrastructure with an accent on Windows desktop OS, Citrix, and VIP white-glove service. Focus on resolving incident management queues, administering virtual desktop environments, and ensuring high-availability of voice and network services.

Location: Onsite in Manchester, United Kingdom (Office attendance 5 days per week)

Company

hirify.global is a global provider of insurance and reinsurance focused on collaboration, expertise, and innovation.

What you will do

• Resolve technical problems affecting Windows desktop OS, mobile endpoints, and voice services.
• Administer physical and virtual desktop environments via Citrix and telephone systems via RingCentral.
• Manage the full lifecycle of IT trouble tickets from assignment to final resolution, escalating complex issues to Tier II.
• Coordinate IT equipment moves, office setups, and decommissions.
• Provide high-level support for conference room meetings and video conferencing tools like Microsoft Teams.
• Maintain asset and license tracking via CMDB.

Requirements

• 5+ years of experience in End User Support.
• Experience in supporting VIPs and providing white glove IT services is required.
• Proficiency with Citrix, VMware, V-Sphere, Active Directory/Azure, and Intune.
• Solid understanding of networking concepts including DNS, DHCP in a TCP/IP environment.
• Proven experience utilizing ServiceNow or similar ITSM tools.
• Bachelor’s degree in information technology or a related field is preferred.

Culture & Benefits

• Culture rooted in collaboration, expertise, and innovation.
• Environment aimed at promoting professional progress and achieving greatest potential.
• Opportunity to work with talented colleagues in a fast-paced corporate setting.