IT Support Technician

Location: Liverpool City Centre, UK; on-site. Working 37.5 hours per week on a Monday-to-Friday three-week rolling rota between 8:00am and 9:00pm, with one Saturday shift every eight weeks from 9:00am to 5:30pm.

Salary: Up to £31,000 per year, depending on experience.

Company

hirify.global is a UK insurance group with more than 1,700 employees and a technology platform transitioning to a fully cloud-based model.

What you will do

• Act as the first point of contact for IT issues, security incidents, and service requests, aiming for first-time resolution.
• Provide deskside and remote support, manage tickets, maintain SLAs and KPIs, and escalate issues to infrastructure, application, and third-party resolver groups.
• Troubleshoot network connectivity, administer Active Directory, monitor infrastructure availability, and support Windows devices.
• Manage VOIP and digital phone systems, software distribution, endpoint builds, patch management, and web and email security filters.
• Perform system checks, backups and recovery testing, security compliance activities, change control, and application testing.
• Contribute to production support, continuous improvement, knowledge-base maintenance, and high-quality service delivery.

Requirements

• At least one year of experience in a managed IT service desk or support role.
• Experience supporting Windows 10 and 11, Office 365, anti-malware solutions, endpoint security, and basic networking.
• Knowledge of ITIL service management, security, server, virtualization, and cloud solutions.
• Strong troubleshooting, problem-solving, customer service, communication, and documentation skills.
• Ability to communicate with employees at all levels and external third-party partners while working under pressure and to tight deadlines.
• Applicants must have at least one year remaining on a Graduate or Post-Study Work visa; visa sponsorship is not available.

Nice to have

• CompTIA or another relevant professional qualification.
• Exposure to the legal or insurance industry and related software toolsets.

Culture & Benefits

• Up to 35 days of annual leave, including bank holidays, with buy and sell options.
• 24/7 mental health support and free counselling.
• Career fairs, leadership programmes, continuous learning, and career progression opportunities.
• Flexible benefits, early access to salary, recognition awards, and social events.
• Inclusive workplace support, including adjustments during recruitment and employment.

Hiring process

• Successful applicants undergo standard criminal record and insolvency register checks before employment begins.