4 часа назад
Deskside Support Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Deskside Support Analyst (End User IT Support): Providing hands-on support for escalated end-user issues, office hardware, network access, conference room technology, and ServiceNow requests with an accent on onsite troubleshooting and user productivity. Focus on diagnosing VPN, Wi-Fi, LAN, and endpoint issues, coordinating hardware activity, supporting wider offices, and participating in on-call and IT projects.
Location: Manchester, United Kingdom; hybrid work with onsite support and up to 20% travel required
Company
Group is a Fortune 500 holding company operating in insurance, reinsurance, specialist advisory, and investment services across more than 20 countries.
What you will do
- Provide priority and escalated end-user support, including in-person assistance at the tech bar.
- Diagnose and resolve network, VPN, Wi-Fi, LAN, printing, endpoint, and office hardware issues.
- Support laptops, thin clients, peripherals, printers, conference room equipment, and Microsoft-managed desktops.
- Process install, move, add, and change requests through ServiceNow and track issues and projects in ServiceNow and JIRA.
- Provide hands-and-eyes support to network, voice, and collaboration teams and liaise with vendors.
- Participate in IT projects, on-call rotation, root-cause analysis, documentation, and SOHO kit configuration and shipment.
Requirements
- Proven experience supporting end users in a larger organization.
- Experience troubleshooting WAN/LAN and print-related issues, TCP/IP, IP addressing, and desktop virtualization.
- Experience with Microsoft Managed Desktop laptops, Microsoft 365 endpoint management, and Intune.
- Working knowledge of macOS, Windows, Microsoft Office, Cisco WebEx, and AV conference room technology.
- Experience using ServiceNow and JIRA, with an understanding of ITIL practices.
- Strong written and verbal communication, customer service, troubleshooting, and problem-solving skills.
Culture & Benefits
- Full-time employment with flexible working patterns considered.
- 25 days of paid holiday plus bank holidays, with the option to buy or sell additional leave.
- Company pension scheme, private medical and dental cover, life assurance, travel insurance, and income protection.
- Season ticket loan and other employee benefits.
- Training and career development support.
- Participation in an on-call rotation as part of the wider support team.
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