Resident Experience Manager - Willowtree Apartments & Tower

Location: Willowtree Apartments & Tower, Ann Arbor, Michigan, United States. Workplace type: Onsite.

Salary: $50,000–$55,000 per year.

Company

hirify.global develops, owns, and manages student housing communities and partners with universities to provide residential environments for students.

What you will do

• Lead the property office team and community assistants across leasing, marketing, administrative operations, and resident services.
• Recruit, hire, train, develop, and evaluate direct reports.
• Direct marketing events and programs, oversee website accuracy, and manage resident feedback and improvement plans.
• Manage scheduling, payroll, deposits, invoices, packages, incident reports, contracts, key control, and posting requirements.
• Partner with the Service Manager on property maintenance, curb appeal, purchasing, and budget performance.
• Oversee resident communications, rent collection, eviction processes, conflict resolution, resident functions, and university partner communication.

Requirements

• Two years of leadership experience in student or multifamily housing or a similar industry.
• Experience or skills in leasing, marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, or student development.
• Strong communication, collaboration, problem-solving, and conflict-resolution skills.
• Demonstrated leadership skills and readiness to assume full site-level leadership responsibilities.
• A bachelor's degree in business or a relevant field is preferred.

Culture & Benefits

• Inclusive, diverse, and equitable workplace and community culture.
• Medical, dental, vision, health insurance, life insurance, and short- and long-term disability coverage.
• 401(k) with employer matching, HSA with employer matching, and medical and dependent care FSAs.
• Paid time off, sick leave, paid pregnancy and childbirth leave, and paid paternity leave.
• Volunteer days, charity matching, referral program, and preferred membership pricing.

Hiring process

• Application review.
• Interview.
• Hiring decision.