Resident Experience Manager - Newtown Crossing

Location: Newtown Crossing, Lexington, Kentucky, United States. Workplace type: Onsite.

Company

Developer, owner, and manager of student housing communities that partners with universities to provide living environments and resources for students.

What you will do

• Supervise the office team and community assistants across leasing, marketing, administrative operations, and resident communications.
• Recruit, hire, train, develop, and evaluate direct reports while supporting team performance.
• Lead marketing events, resident programs, feedback collection, surveys, and improvement plans.
• Manage scheduling, payroll, deposits, invoices, packages, incident reports, contracts, key control, rent collection, and eviction processes.
• Partner with the Service Manager on property maintenance, curb appeal, purchasing, financial performance, and budget management.
• Maintain communication with university partners and represent the property at resident and marketing events.

Requirements

• Two years of leadership experience in student or multifamily housing, or a similar industry.
• Experience or skills in leasing, marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and student development.
• Strong communication, collaboration, problem-solving, conflict-resolution, and team-development skills.
• Demonstrated leadership ability and readiness to grow into full site-level leadership responsibilities.
• A bachelor’s degree in business or a related field is preferred.

Culture & Benefits

• Inclusive workplace culture focused on diversity, equality, accountability, and empathetic leadership.
• Medical and health insurance, dental and vision coverage, life insurance, disability coverage, and flexible spending accounts.
• 401(k) and health savings account with employer matching.
• Paid time off, sick leave, and paid pregnancy, childbirth, and paternity leave.
• Preferred membership pricing, volunteer days, referral rewards, and charity matching.

Hiring process

• Application review.
• Interview.
• Hiring decision.