Resident Experience Manager - Esperanza Hall

Location: Esperanza Hall, San Antonio, TX; onsite, with living on-site required without exceptions and participation in an on-call rotation.

Company

hirify.global develops, owns, and manages student housing communities and partners with universities to provide residential environments that support students’ academic and personal success.

What you will do

• Lead the property office team and community assistants across leasing, marketing, administrative operations, and resident communications.
• Recruit, hire, train, develop, and evaluate direct reports while driving leasing and marketing objectives.
• Manage resident feedback, surveys, events, programs, notices, conflict resolution, rent collection, and eviction processes.
• Oversee property administration, including scheduling, payroll, deposits, invoices, packages, incident reports, contracts, posting requirements, and key control.
• Partner with the Service Manager on property maintenance, curb appeal, purchasing, financial performance, and budget management.
• Maintain communication with university partners and represent hirify.global at resident and marketing events.

Requirements

• At least 2 years of leadership experience in student or multifamily housing, or a similar industry.
• Experience or skills in leasing, marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and student development.
• Strong communication, collaboration, problem-solving, conflict-resolution, and leadership skills.
• Bachelor’s degree in business or a relevant field preferred.
• Must live on-site at Esperanza Hall and be available for emergency response after normal business hours.

Culture & Benefits

• Culture focused on inclusion, diversity, equality, empathy, and accountability.
• Medical, dental, and vision insurance, plus life and short- and long-term disability insurance.
• 401(k) with employer matching, HSA with employer matching, and medical and dependent care FSAs.
• Paid time off, sick leave, paid pregnancy and childbirth leave, and paid paternity leave.
• Volunteer days, charity matching, referral rewards, and preferred membership pricing with local and national companies.

Hiring process

• Application submission.
• Interview followed by a partner interview.
• Hiring decision.