Resident Experience Manager - 1200 West Marshall

Location: Onsite at 1200 West Marshall, Richmond, Virginia, United States

Salary: $60,000 per year

Company

hirify.global develops, owns, and manages student housing communities and partners with universities to provide residential environments for students.

What you will do

• Lead the property office team and community assistants across leasing, marketing, administrative operations, and resident communications.
• Recruit, hire, train, develop, and evaluate direct reports while supporting team performance.
• Direct marketing events, programs, website accuracy, resident feedback collection, and improvement plans.
• Manage scheduling, payroll, deposits, invoices, packages, incident reports, contracts, posting requirements, and key control.
• Partner with the Service Manager on property maintenance, curb appeal, purchasing, and budget performance.
• Maintain university partnerships, represent the property at events, oversee rent collection and eviction processes, and resolve resident disputes.

Requirements

• At least 2 years of leadership experience in student or multifamily housing, or a similar industry.
• Experience or knowledge in leasing, marketing, customer service, facility management, budgeting, supervision, business administration, public relations, and residence life.
• Strong communication, collaboration, problem-solving, and conflict-resolution skills.
• Demonstrated leadership skills and readiness to grow into full site-level leadership responsibilities.
• A bachelor's degree in business or a relevant field is preferred.

Culture & Benefits

• Inclusive workplace culture focused on diversity, equality, accountability, and empathetic leadership.
• Medical and health insurance, dental and vision coverage, life insurance, and short- and long-term disability coverage.
• 401(k) with employer matching, HSA with employer matching, and medical and dependent care FSAs.
• Paid time off, sick leave, paid pregnancy and childbirth leave, and paid paternity leave.
• Preferred membership pricing, volunteer days, referral and charity matching programs.

Hiring process

• Application review.
• Interview.
• Hiring decision.