Japanese Bilingual Customer Service Associate (Music Streaming Services)

Location: Mandaluyong City, Philippines; onsite

Company

A business process and technology services provider focused on artificial intelligence, automation, cloud engineering, advanced analytics, and digital transformation.

What you will do

• Manage music streaming subscriptions, account registration, and cancellation requests.
• Provide customer support in English and Japanese through email, chat, calls, and other live or non-live channels.
• Investigate and resolve customer issues while maintaining a positive customer relationship.
• Capture required customer and case information accurately in the provided tools.
• Document interactions and report relevant developments to the supervisor or lead.
• Complete assigned tasks within specified timelines and follow company rules and confidentiality requirements.

Requirements

• Completed at least two years of college, or a high school diploma with relevant work experience.
• Excellent written and verbal communication skills in English and Japanese.
• Working knowledge of computers and customer support tools.
• Good customer service and problem-solving skills.
• Ability to meet daily targets and key result area requirements.
• Availability to work onsite in Mandaluyong City, Philippines.

Culture & Benefits

• Work on a music streaming services customer account.
• Operate across multiple customer support channels.
• Follow structured processes, performance targets, and confidentiality requirements.
• Full-time employment.