Manager, Specialty Patient Services - Express Scripts Canada

Location: Mississauga, Ontario, Canada; hybrid work arrangement

Salary: CAD 88,000–117,000 per year, with the final offer based on experience, qualifications, skills, and role location.

Company

hirify.global is a health benefits management company and subsidiary of The Cigna Group, providing pharmacy benefit management and patient support solutions across Canada.

What you will do

• Lead workforce planning, budgeting, forecasting, scheduling, capacity management, and resource allocation.
• Manage and develop the Specialty Patient Services team through coaching, performance management, succession planning, and talent development.
• Set performance goals, monitor KPIs, and drive service quality, productivity, efficiency, and patient experience outcomes.
• Prepare executive-level reports, business insights, and strategic recommendations for senior leadership.
• Build cross-functional partnerships with internal and external stakeholders, including pharmacies and Patient Support Programs.
• Implement new programs, processes, technologies, automation, and best practices across the function.

Requirements

• College or university degree, or equivalent experience.
• At least 3 years of leadership and management experience.
• Experience in specialty pharmacy, patient support programs, reimbursement, or healthcare operations.
• Strong knowledge of pharmacy benefits, provincial drug coverage, specialty medications, and reimbursement processes.
• Experience with CRM software, business development tools, Microsoft Office, AI-assisted tools, automation, and digital solutions.
• Employment is conditional on obtaining an Enhanced Reliability Clearance from the Canadian Federal Government when required, including successful background and reference checks.

Nice to have

• Registered Pharmacy Technician certification.

Culture & Benefits

• Competitive compensation, benefits, and pension plan.
• Career development and advancement opportunities.
• Flexible work options and wellness programs.
• Work environment focused on innovation, collaboration, integrity, mutual respect, service, and inclusion.

Hiring process

• Reference checks and background verification are required before employment.
• AI-powered tools may support video interviews, note-taking, and candidate scoring; hiring managers and the Talent team review all scores.