Account Executive (Insurance Sales)

Location: Office-based at hirify.global Head Office, GB Bedford - Acrey Fields, Bedford, MK44 3JZ

Company

hirify.global is a global company with an Insurance Sales team serving customers through account and operational support.

What you will do

• Manage a designated portfolio of customer accounts and build relationships that support retention and account growth.
• Act as the main point of contact for customer queries, requirements, meetings, visits, and contract updates.
• Support Account Directors and National Account Managers with account updates, escalations, documentation, approvals, aged debt, and inventory matters.
• Create accurate reports, maintain legal and commercial records, manage customer portal access, and process documentation in line with contracts.
• Resolve customer issues and complaints, including compensation discussions where appropriate, while maintaining timely and professional communication.
• Deliver internal and external training, identify process improvements, and travel with occasional overnight stays when required.

Requirements

• Experience in a demanding customer service or sales environment.
• Strong customer service, relationship-building, negotiation, influencing, and communication skills.
• Excellent organisation, planning, diary management, attention to detail, and multitasking abilities.
• Proactive problem-solving, sound decision-making, flexibility, and the ability to work with technical and non-technical stakeholders.
• High proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Microsoft Teams.
• Ability to work from the Bedford head office and travel occasionally, including overnight stays.

Nice to have

• Experience with Tableau and SQL.

Culture & Benefits

• 23 days of holiday plus bank holidays and an additional personal special occasion day.
• One paid volunteering day for a charity of choice.
• Healthcare Cash Plan with Virtual GP access and support for dental, optical, chiropody, consultations, tests, and scans.
• Contributory workplace pension, life assurance, and discounted shares in the global company.
• Cycle to Work Scheme, fitness videos, gym discounts, and an employee deals hub.
• Inclusive workplace focused on diversity, collaboration, and equal opportunities.