Account Manager - SME

Location: Office-based in Crewe, England, United Kingdom

Salary: Competitive rewards package; no exact amount stated.

Company

hirify.global provides sustainable mobility, connectivity, e-mobility, and technology solutions for businesses.

What you will do

• Manage daily relationships with assigned SME customers through regular calls and after-sales support.
• Retain and renew customer contracts while identifying upselling opportunities.
• Drive cross-company referrals and work with key partners across major networks.
• Build strong knowledge of the product portfolio and explain product features and benefits to customers.
• Use CRM systems to extract and maintain customer data.
• Analyze common customer trends and contribute to improved retention.

Requirements

• At least five GCSE passes.
• A-Level qualification or equivalent.
• At least 2 years of experience in a customer-facing environment, preferably in sales.
• Strong customer focus with an appetite for retention and upselling.
• Ability to work from the Crewe office.

Nice to have

• Telecoms industry experience and sector knowledge.

Culture & Benefits

• Full-time role in a modern Crewe office with a collaborative working environment.
• 25 days of holiday plus bank holidays.
• Annual salary review, pension plan, and life assurance.
• Employee fuel card and electric vehicle salary sacrifice schemes.
• Employee assistance programme and 24-hour wellness and healthcare support.
• Fertility treatment and pregnancy loss support, cycle-to-work scheme, and inclusion-focused employee networks.