Customer Service Administrator (HVAC)

Location: Ipswich, UK; full-time, onsite position.

Company

Crane Building Services and Utilities is part of Crane Co.'s Fluid Handling Division, designing and manufacturing engineered flow-control solutions for HVAC and utility sectors.

What you will do

• Handle telephone and email enquiries from internal and external customers regarding stock, orders, and new requirements.
• Enter customer orders into QAD and prepare pricing and quotations.
• Process customer concerns related to delivery, pricing, and invoicing.
• Maintain customer order books, review projected sales, and update order information using QAD reports.
• Coordinate order expediting with Supply Chain, Value Streams, Planners, and shipping teams, including approved airfreight or DHL shipments.
• Support invoice discrepancy resolution, raise project leads, and contribute to process improvements and administrative tasks.

Requirements

• Customer service experience, including work with demanding customers and responsibility for complaints or concerns.
• Excellent written and verbal communication skills.
• Experience building effective relationships with customers, colleagues, and internal functions.
• Experience using software packages, particularly Excel and Word.
• Strong organisation, attention to detail, resilience, flexibility, conscientiousness, and results-driven approach.
• Interest in or knowledge of HVAC valves, especially safety valves, is desirable; international customer experience and lean-environment experience are also desirable.

Culture & Benefits

• Work in a fast-paced Inside Sales department supporting internal and external customers.
• Continuous improvement is encouraged through the use of CBS.
• Inclusive and diverse working environment.
• Crane values honesty, fairness, integrity, innovation, and quality.