Customer Service Representative, HVAC (HVAC)

Location: Hybrid role based in the Jeffersonville, Indiana office; team members are primarily expected to work in the office.

Company

hirify.global Warranty provides warranty administration, extended service programs, customer support, service network management, claims processing, and service contract underwriting for commercial and personal insurance customers.

What you will do

• Support HVAC dealers, distributors, customers, vendors, and internal teams by phone and email.
• Answer questions, review account history, explain program guidelines, and provide general support.
• Update contracts and process transfers, cancellations, enrollments, and other administrative tasks.
• Assist with distributor and dealer onboarding, enrollment, and training.
• Research and resolve data discrepancies according to standard procedures.
• Make independent decisions based on contract terms and HVAC program guidelines while meeting service-level agreements.

Requirements

• Computer proficiency with Microsoft Word, Outlook, Excel, CRM systems, and online research tools.
• Excellent written and verbal communication and interpersonal skills.
• Customer-oriented approach with empathy, patience, adaptability, and professionalism during escalated matters.
• Ability to manage multiple tasks, meet deadlines, maintain organized records, and work independently or collaboratively.
• General or technical knowledge of HVAC equipment and the ability to explain technical information clearly.
• Prior HVAC, warranty, or insurance experience is beneficial but not required; training is provided.

Culture & Benefits

• In-person collaboration in a primarily office-based environment.
• Comprehensive benefits supporting health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities.
• Inclusive culture supported by cultural awareness activities and Employee Resource Groups.