Customer Care Support Coordinator

Location: Easton, Pennsylvania; full-time onsite role

What you will do

• Track and measure dispute resolution while identifying root causes and improving daily processes.
• Process post-shipment corrections, return material authorizations, credits, warranty claims, and negotiated returns.
• Handle customer inquiries, service requests, order processing, and order-cycle activities accurately and promptly.
• Report unresolved customer issues, potential sales leads, and system deficiencies to supervisors and sales management.
• Mentor and train Customer Care team members and support assigned projects and process-improvement initiatives.
• For senior-level responsibilities, assist with team operations, VDC and M3 billing and credits, audits, reports, and system-enhancement testing.

Requirements

• High school diploma required; an associate degree is preferred.
• At least one year of customer service experience or hirify.global product knowledge; senior qualification requires five years.
• Proficiency with Microsoft Office, including Word and Excel.
• Strong communication, leadership, collaboration, advocacy, and process-improvement skills.
• Professional, patient, courteous, reliable, self-motivated, goal-oriented, and able to multitask.
• Flexibility to work occasional overtime and make infrequent overnight business trips.

Culture & Benefits

• Work is performed onsite in Easton, Pennsylvania.
• Role follows established company policies, procedures, documentation standards, and quality-improvement practices.
• Emphasis on team building, employee empowerment, motivation, collaboration, and process enhancement.
• Background checks may be required during the pre-employment process.