Customer Care Account Representative - East (Manufacturing)

Location: Easton, Pennsylvania; full-time onsite work

Company

hirify.global provides product-focused customer care support across its organization and manufacturing operations.

What you will do

• Respond to internal and external customer inquiries by telephone, email, and chat.
• Process quotes and orders accurately and within required timelines.
• Analyze and resolve customer requests, problems, and product delivery questions using established procedures.
• Build customer relationships, explain product value, identify sales leads, and assist with product selection.
• Report unresolved customer or system issues and recommend improvements to customer care procedures.
• As a senior representative, provide product and procedure expertise, coordinate project delivery requirements, identify substitutions, and mentor new hires.

Requirements

• At least three years of customer service experience and/or hirify.global product knowledge.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Proficiency with QlikView or Qlik Sense applications.
• Excellent communication, organization, attention to detail, problem-solving, and multitasking skills.
• Ability to work a flexible schedule, including occasional overtime and infrequent overnight travel.
• A B.S. or B.A. degree is preferred.

Nice to have

• Project management and analytical skills.

Culture & Benefits

• Work closely with customer care, sales, supply chain, manufacturing, and other organizational functions.
• Support customer satisfaction and company profitability by following established policies and procedures.
• Contribute to a positive, professional, and service-oriented customer experience.