Customer Care Account Representative/Senior

Location: Easton, Pennsylvania, United States; onsite, full time

Company

hirify.global provides industrial products and solutions supported by customer care, supply chain, and manufacturing operations.

What you will do

• Respond to internal and external customer inquiries by phone, email, and chat.
• Process quotes and orders accurately and resolve customer requests using established procedures.
• Build customer relationships, explain product lines, promote value-added products, and identify sales leads.
• Report unresolved customer problems and system deficiencies while identifying opportunities to improve customer care procedures.
• Support product delivery requirements through knowledge of the hirify.global Kanban System, supply chain, and manufacturing operations.
• Coordinate project delivery requirements, recommend product substitutions, provide subject matter expertise, and mentor new hires.

Requirements

• At least three years of customer service experience and/or hirify.global product knowledge.
• Bachelor’s degree preferred.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Proficiency with QlikView or Qlik Sense applications.
• Strong attention to detail, organization, communication, problem-solving, analytical, and multitasking skills.
• Flexibility to work occasional overtime and make infrequent overnight business trips.

Culture & Benefits

• Work closely with multiple organizational functions to provide customer service.
• Maintain a positive, professional, patient, and courteous approach when handling challenging situations.
• Support team, Customer Care, and hirify.global organizational objectives.
• Participate in additional tasks and projects assigned by Customer Care management.