Customer Care Specialist with German

Location: Warsaw, Poland; hybrid work model with time split between home and the office

Monthly gross compensation: PLN 6,241.70–12,958.30

Company

hirify.global is a global provider of electrical connection and protection solutions, designing, manufacturing, marketing, installing, and servicing products for equipment, buildings, and critical processes.

What you will do

• Process incoming customer orders daily in the ERP system while monitoring workload and deadlines.
• Maintain customer records, pricing, discounts, and compliance screening information in the ERP database.
• Create and update contracts for Sales units and communicate agreement status or changes to Sales colleagues.
• Provide Sales system support by answering questions through email and Teams and handling helpdesk tickets.
• Collect company information for supplier registrations and questionnaires and maintain a reusable information database.
• Request and implement system changes supporting Sales operations.

Requirements

• Working and thinking level equivalent to MBO education, internships, side projects, or practical experience.
• Advanced English and German language skills.
• Strong communication skills and a friendly, positive attitude.
• Team-oriented and supportive approach to collaboration.
• Comfort with digital tools and systems, or the ability to learn them quickly.
• Experience in an international, customer-oriented environment is advantageous; ERP or CRM experience is not required.

Culture & Benefits

• Hybrid work combining home and office work.
• Private health care, including dental coverage, and a retirement pension plan.
• Christmas and holiday contributions, canteen or meal passes, and an Employee Assistance Program.
• Employee Stock Purchase Plan and reward and recognition programs.
• Internal and external training, study subsidies, and 100% funded language courses.
• Inclusive, customer-focused, integrity-driven, innovative, and team-oriented work culture.