Junior Support Specialist (English & Czech)

Location: 100% remote, working from anywhere in Poland

Salary: PLN 6,000–7,000 gross per month

Company

hirify.global develops products and services for the hospitality industry.

What you will do

• Handle customer requests from Polish-, English-, and Czech-speaking users via email and live chat.
• Provide a high level of customer service to customers and partners.
• Investigate reported technical issues, including analysis of hirify.global product configurations.
• Explain complex product functionalities clearly and help resolve customer queries.
• Cooperate with other departments to solve customer issues.

Requirements

• Excellent written and spoken Polish, English, and Czech.
• Customer-focused attitude, empathy, and a strong willingness to help others.
• Patience, resilience, and the ability to work under time pressure.
• Computer proficiency, fast typing, and the ability to navigate multiple tools.
• Clear communication skills and a collaborative team-oriented approach.
• Adaptability and readiness to continuously learn and adjust to change.

Nice to have

• Previous experience in the hospitality industry.
• Experience in a similar role or customer support.

Culture & Benefits

• Employment contract.
• Fully remote work from Poland with flexible working arrangements.
• English classes and a dedicated team development fund.
• Co-financed medical and life insurance, plus access to sports facilities.
• 24 or 26 days off, company retreats and events, wedding and baby packs, and an employee referral program.
• Flat hierarchy with open communication and minimal bureaucracy.

Hiring process

• Recruiter introductory call lasting up to 30 minutes.
• Role and team-fit interview with the Hiring Manager and Team Leader lasting up to 60 minutes.
• Culture-fit interview with FLS team members lasting up to 30 minutes.