Customer Service Specialist (Medical Devices)

Location: Onsite in the Warsaw office, Poland

Company

hirify.global develops medical technologies and solutions that improve surgical techniques and outcomes for patients with musculoskeletal disorders.

What you will do

• Process sales orders, customer queries, returns, service requests, and in-field transfers accurately and on time.
• Coordinate communication between customers, sales representatives, distribution teams, and carriers.
• Update ordering tools and databases with order, query, return, repair, replacement, and delivery statuses.
• Book carrier collections and deliveries and select shipping methods according to company guidelines.
• Provide information about product availability and help resolve delivery issues, shortages, and material constraints.
• Maintain records of schedule changes, product enhancements, pricing, returns, and customer requests.

Requirements

• 1–2 years of experience in customer service, planning, or sales; healthcare experience is expected and medical device experience is desirable.
• Good English and fluent Polish.
• Excellent analytical, problem-solving, communication, and active listening skills.
• Ability to multitask and work effectively under pressure.
• Intermediate proficiency in Excel and other Microsoft Office applications.
• High school diploma or equivalent; ability to lift up to 20 kg.

Culture & Benefits

• Work guided by innovation, customer focus, teamwork, and a results-driven approach.
• Focus on improving patient care through advanced medical technology.
• Inclusive and respectful workplace committed to equal employment opportunity.
• Reasonable accommodations may be provided for individuals with disabilities.