Customer Support Specialist (DACH - German Speaking)

Location: London, in office

Company

hirify.global develops an AI-native finance ERP and general ledger platform for modern finance teams, replacing legacy systems such as NetSuite and Oracle.

What you will do

• Respond to German-speaking customer queries through email and chat, providing timely and accurate support.
• Join customer meetings, troubleshoot issues live, analyze product malfunctions, and follow up until technical problems are resolved.
• Proactively identify customer needs, help customers use relevant features, and share effective workarounds and feature requests.
• Gather and communicate customer feedback with Account Management, Product, Sales, and Marketing.
• Partner with Learning and Development to keep help-center articles accurate and current.
• Work with Account Management on customer activation and retention while maintaining communication with external stakeholders and collaborators.

Requirements

• At least 2 years of customer support experience in a B2B SaaS environment.
• Fluent German and English, spoken and written.
• Experience with a case or ticket management system such as Intercom, Pylon, Zendesk, or a similar tool.
• Excellent communication and problem-solving skills.
• Ability to work independently and within a team.
• Proactive attitude and strong attention to detail.
• Genuine enthusiasm for working in an AI-first environment and actively using AI tools to work faster, reduce repetitive work, and increase impact.
• Comfort with multitasking across several customer conversations at once.

Nice to have

• Background or experience in finance, accounting, or fintech.
• Familiarity with ERP or accounting platforms such as NetSuite, SAP, QuickBooks, Xero, or similar.

Culture & Benefits

• Competitive salary and stock options at a fast-growing startup.
• Generous paid annual leave and public holidays.
• Regular socials and company off-sites.
• In-office amenities at the London hub.
• Career growth while helping shape a market-defining product.