Customer Support Specialist (DACH - GERMAN SPEAKING)

Location: London, in office

Company

hirify.global develops an AI-native finance ERP and general ledger platform for modern finance teams.

What you will do

• Respond to German-speaking customer questions through email and chat.
• Join customer meetings and troubleshoot technical issues live when needed.
• Analyze and report product malfunctions, follow up on resolutions, and identify customer needs.
• Share feature requests, workarounds, and customer feedback with Account Management, Product, Sales, and Marketing.
• Help keep help center articles accurate and current with the learning and development team.
• Support customer activation and retention in close partnership with Account Management.

Requirements

• At least 2 years of customer support experience.
• Experience supporting customers in a B2B SaaS environment.
• Fluent German and English, spoken and written.
• Experience with a case or ticket management system such as Intercom, Pylon, Zendesk, or similar.
• Excellent communication and problem-solving skills, with the ability to work independently and collaboratively.
• Proactive, detail-oriented, comfortable multitasking across several customer conversations, and motivated to use AI tools in daily work.

Nice to have

• Background or experience in finance, accounting, or fintech.
• Familiarity with ERP or accounting platforms such as NetSuite, SAP, QuickBooks, Xero, or similar.

Culture & Benefits

• Competitive salary and stock options.
• Generous paid annual leave and public holidays.
• Regular social events and company off-sites.
• In-office amenities at the London hub.
• Opportunity for career growth while helping shape an AI-leveraged support model for the DACH market.