Junior Support Specialist with English (remote in Poland)

Location: 100% remote, work from anywhere in Poland

Salary: 5,500–6,500 PLN gross per month

Company

hirify.global develops products for hospitality customers.

What you will do

• Handle Polish- and English-speaking customer requests by email and live chat.
• Provide a high level of customer service while representing hirify.global with customers and partners.
• Analyze and resolve technical issues related to product configurations.
• Explain complex product functionalities in a clear and accessible way.
• Cooperate with other company departments to resolve customer queries.

Requirements

• Excellent Polish and English skills in both speech and writing.
• Customer focus, empathy, and motivation to exceed customer expectations.
• Patience and resilience when working under time pressure.
• Computer proficiency, including fast typing and navigation between different tools.
• Clear communication and a collaborative team-player attitude.
• Adaptability and readiness to learn new skills.

Nice to have

• Previous experience in the hospitality industry.
• Experience in a similar position or customer support.

Culture & Benefits

• Employment contract.
• English classes and a dedicated team development fund.
• Co-financed medical and life insurance, plus access to sports facilities.
• 24 or 26 days off.
• Company retreats and events, wedding and baby packs, and an employee referral program.
• Flat hierarchy and open communication without bureaucracy.

Hiring process

• Introductory recruiter call lasting up to 30 minutes.
• Role and team-fit interview with the Hiring Manager and Team Leader lasting up to 60 minutes.
• Culture-fit interview with FLS team members lasting up to 30 minutes.