IT Support Technician III (AI)

Location: Hagerstown, Maryland, United States; primarily office-based with some work in server rooms and travel to other office locations as required.

Estimated starting salary: $26.39–$36.29 per hour.

Company

hirify.global is an aerospace and national security company providing technologies and solutions for critical security missions.

What you will do

• Lead troubleshooting and resolution of critical hardware and software issues.
• Respond to helpdesk tickets and resolve moderate computing issues.
• Maintain IT inventory and asset management records.
• Provide conference room, server room, peripheral, and video teleconference support.
• Train end users on IT systems, applications, and AI tools.
• Mentor junior IT support technicians and ensure compliance with IT policies.

Requirements

• Associate’s degree in IT or a related field and 3+ years of relevant experience; experience may substitute for education, with 5 years required without a degree.
• Advanced knowledge of computer hardware, software, network, printer, driver, VPN, RSA, VTC, and peripheral troubleshooting.
• Experience using AI tools to improve troubleshooting and ticket resolution, plus the ability to support users with AI systems.
• Strong leadership, communication, customer-service, knowledge-sharing, and technical solution skills.
• Must be a U.S. Citizen, lawful permanent resident, protected individual, or eligible to obtain required U.S. government authorizations.
• Ability to lift and move computer equipment up to 50 lbs and work at a computer for prolonged periods.

Nice to have

• Bachelor’s degree in IT or a related field.
• CompTIA A+, Network+, Security+, MCSE, or CCNA certifications.
• Technical documentation skills and knowledge of ServiceNow.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) with a 150% match up to 6%.
• Life insurance and three weeks of paid time off.
• Tuition reimbursement.
• Collaborative, mission-focused work supporting aerospace and national security programs.