Computer Support Specialist

Location: Claremont, California, United States; on-site

Salary: $28.00–$32.00 per hour

Company

Information Technology support for hirify.global business groups and employees.

What you will do

• Respond to, resolve, and escalate incidents and service requests in person and by phone while meeting service-level agreements.
• Support employees with computers, peripherals, business applications, operating systems, and security credentials.
• Provide escalation support through the service queue and maintain accurate tickets and shared knowledge-base content.
• Support business applications through patching, testing, licensing tracking, installation, upgrades, monitoring, documentation, and end-user training.
• Manage office technology and computer lifecycles, including imaging, deployment, inventory, profile transfers, hardware support, and security.
• Apply cybersecurity best practices, use ITIL and ITSM tools, and recommend improvements to systems, procedures, and performance.

Requirements

• Bachelor’s degree in a relevant field or equivalent IT support experience.
• Working knowledge of service desk systems, phone systems, business applications, workflows, and processes.
• Proficiency with computer hardware, Microsoft Office, and Microsoft operating systems.
• Strong written and verbal communication, customer service, troubleshooting, problem-solving, and critical-thinking skills.
• Ability to work varied shifts, maintain predictable attendance, work in a fast-paced collaborative environment, and safely lift up to 35 pounds.
• ITIL Foundation certification or the ability to obtain it within one year of starting.

Culture & Benefits

• Medical, dental, and vision coverage.
• Company 401(k) and ESOP contributions.
• Sick leave, vacation, maternity and parental leave, and paid holidays.
• Professional development opportunities and tuition reimbursement up to a $15,000 lifetime cap.
• Discounted personal insurance, charitable gift matching, and a company day of giving.