Field Support Technician II

Location: Hybrid role with regular onsite support at OneOnc in San Diego, California, and practice locations in the surrounding San Diego, Orange County, and Southern Los Angeles areas.

Compensation: $27.00–$32.00 per hour, depending on experience, skills, and qualifications, plus a 10% target annual bonus.

Company

hirify.global supports community oncologists through a patient-centric, physician-driven, and technology-powered healthcare model.

What you will do

• Own the onsite IT support queue, including scheduled, walk-up, and escalated requests for an assigned practice.
• Troubleshoot hardware, software, connectivity, peripherals, Windows endpoints, printers, scanners, kiosks, exam-room workstations, mobile carts, and signature pads.
• Maintain the physical technology environment, including network and IDF closets, cabling, patch panels, switches, wireless access points, and UPS systems.
• Provide onsite technology status updates to practice leadership and coordinate vendors, carriers, circuit technicians, copier/printer technicians, and imaging vendors.
• Support hardware onboarding and offboarding, inventory management, refreshes, rollouts, and EUC lifecycle projects.
• Collaborate with the Service Desk, End User Computing, and IT Operations teams on escalations, documentation, lifecycle planning, and after-hours coverage.

Requirements

• 3 or more years of recent experience in IT support or field technician roles.
• Proven experience resolving onsite hardware, software, networking, and connectivity issues in a business environment.
• Experience with Windows endpoints and standard business applications, ticketing systems, remote support tools, and incident analysis.
• Ability to work independently as the sole onsite IT resource, prioritize competing requests, and communicate professionally with clinical and business users.
• Ability to work safely and discreetly in a live clinical setting with patients present, with awareness of HIPAA and patient privacy.
• High school diploma or GED required; attendance is an essential job function.

Nice to have

• Experience with ServiceNow, NinjaOne, Okta, Microsoft 365, Aruba wireless, and clinical or EMR support.
• Healthcare-related IT experience.
• College degree in a relevant field.
• A+, Network+, or ITIL Foundation certification.

Culture & Benefits

• Values-driven culture combining startup enthusiasm with support from experienced oncology, urology, technology, and finance leaders.
• Hybrid work arrangement with regular onsite practice support.
• Occasional travel to other practice sites may be required.
• Participation in an on-call support rotation may apply depending on the assigned practice.