Account Executive (Health Insurance BPO)

Location: Remote - United States

Company

hirify.global is an independent distributor of life, health, and wealth insurance products with an insurtech focus.

What you will do

• Manage strategic client relationships as the primary liaison between client stakeholders and operational delivery.
• Lead business reviews, performance deep dives, strategic planning sessions, and executive-level communications.
• Monitor conversion, AHT, ASA, service-level, compliance, quality, and enrollment metrics, and drive corrective action plans.
• Manage multi-million-dollar account portfolios, including revenue, margin, billing, forecasting, change orders, renewals, upsells, and expansion opportunities.
• Plan account ramp-ups, seasonal scaling for AEP/OEP, and new program launches with Operations, Workforce Management, Training, and Quality teams.
• Translate operational data into actionable recommendations and maintain dashboards, scorecards, and executive reporting.

Requirements

• 5+ years of experience in BPO account management, client services, or operations.
• Experience managing large, multi-million-dollar accounts in a metrics-driven environment.
• Strong knowledge of Medicare, CMS regulations, and health insurance operations.
• Experience scaling accounts, leading large ramp-ups, and managing seasonal fluctuations.
• Strong analytical, communication, negotiation, and executive-presence skills.
• Experience collaborating with operations, workforce management, training, and quality teams.

Nice to have

• Healthcare BPO or contact center experience.
• Experience supporting Medicare AEP/OEP or other regulated insurance programs.
• Familiarity with Salesforce, Tableau, or similar reporting tools.

Culture & Benefits

• Full-time position in a fast-paced, high-growth environment.
• Competitive compensation package with benefits for employees and their families.
• Professional growth opportunities and support for career development.
• Work supporting independent insurance agents and clients nationwide.