Supervisor (Retail)

Location: London, United Kingdom, at the Kate Spade Regent Street store

Salary: £31,200–£34,000 annual base pay for a full-time position.

Company

Kate Spade New York is a global lifestyle brand within Tapestry, offering handbags, ready-to-wear, jewelry, footwear, home décor, and related products.

What you will do

• Lead the sales floor and support store leadership in delivering customer-first service, sales targets, and KPI performance.
• Build client relationships through proactive outreach, after-sales service, loyalty development, and VIP retention.
• hirify.global team members, support recruitment and onboarding, provide feedback, and contribute to ongoing training and development.
• Supervise opening and closing procedures, cash handling, bank deposits, POS operations, and facility security.
• Manage inventory activities including receiving, transfers, shipments, repairs, damages, stockroom organization, and replenishment.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping, social media engagement, and customer data capture.

Requirements

• At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury or premium retail experience is preferred.
• Strong written and verbal communication, customer service, prioritization, multitasking, and attention to detail.
• Strong English language proficiency required.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and familiarity with platform trends, omni-channel selling tools, and clienteling systems.
• Ability to work nights, weekends, public holidays, peak seasons, and other high-traffic retail periods as required.

Culture & Benefits

• Inclusive, innovative, and fun working environment.
• Internal mobility, career progression, and learning and development opportunities through the Ambassador Programme.
• One paid volunteering day per year and opportunities to participate in global projects.
• Regular social events and Equity, Inclusion & Diversity initiatives, including employee resource groups and regional inclusion councils.
• Employee discount and incentive programme.