Head of Personal Shopping

Location: Based at the London, Oxford Street headquarters, with the option to be based at a flagship location elsewhere in the UK. The role requires national travel across hirify.global locations.

Company

hirify.global is a luxury retail business developing a high-profile Personal Shopping service across digital and physical channels.

What you will do

• Lead the growth, performance, and expansion of the Personal Shopping function.
• Develop strategies for sales, margin, client acquisition, retention, engagement, and brand awareness.
• Use performance data to identify opportunities across client groups and store locations.
• Own departmental KPIs, OKRs, budgets, forecasting, P&L, commission reporting, and stock movement.
• Improve systems, processes, policies, operational efficiency, and service consistency across locations.
• Collaborate with Digital, Marketing, Retail, Commercial, Brand Partnerships, PR, Logistics, E-commerce, and senior leadership teams.

Requirements

• At least five years of Personal Shopping experience in the luxury consumer sector.
• Experience leading and developing high-performing teams.
• Strong analytical, communication, interpersonal, negotiation, and stakeholder-influencing skills.
• Experience delivering strategic initiatives, long-term improvements, and new store or Personal Shopping suite openings.
• Understanding of digital channels and their integration with retail operations.
• Proficiency in Microsoft Office and CRM or clienteling systems.

Nice to have

• An existing client book.

Culture & Benefits

• Recognition programmes linked to company values, performance, and impact.
• Employee access to free gym classes, discounted gym memberships, and wellbeing resources.
• Free access to Retail Trust support, including a 24-hour wellbeing helpline, counselling, and financial and legal assistance.
• Head office employees spend one to two days each financial year in a store or warehouse through the Retail Reconnect programme.

Hiring process

• Shortlisted candidates may confirm key details before a first-stage behavioural interview with the recruiter.
• Successful candidates are expected to complete one or two further interviews with the hiring manager and wider team.
• The later stages may include a presentation or practical task.