Associate, Specialized IT Support Technician (Executive)

Location: Onsite in the Downtown Los Angeles office, Los Angeles, California, United States. Hours may include evenings, weekends, and holidays during peak event periods. hirify.global does not provide relocation assistance.

Annual base salary: $70,500–$82,000.

Company

hirify.global is an independent, nonprofit, privately funded organizing committee responsible for delivering the Los Angeles 2028 Olympic and Paralympic Games.

What you will do

• Provide tier I–III helpdesk support for employees across hardware, software, network, telephone, and AV systems.
• Install, diagnose, repair, maintain, and upgrade workstations and other IT equipment while supporting security compliance.
• Monitor and resolve incidents and requests in ServiceNow, escalating tickets and tracking assigned technical work.
• Develop helpdesk procedures, documentation, and self-service resources to improve consistency, productivity, and first-call resolution.
• Manage hardware and software repairs through outsourced vendors and support onboarding and termination access changes.
• Provide onsite technology support for special events and remote offices, including meeting room and video conferencing equipment.

Requirements

• 3+ years of experience providing tier I–III helpdesk support.
• Strong working knowledge of ServiceNow for incident and problem management.
• Technical knowledge of Azure Active Directory, Office 365, cloud-based phone systems, enterprise mobility management, and mobile device management.
• In-depth knowledge of Microsoft and Apple software, IT hardware and software installation, maintenance, repair, and modification.
• Experience troubleshooting AV systems, Teams and Zoom video conferencing, meeting room equipment, SaaS solutions, and enterprise email or data migrations.
• Available to work onsite in the Downtown Los Angeles office; able to work in an open-plan office and accommodate variable event-period hours.

Nice to have

• Microsoft or equivalent IT certifications.
• Understanding of ITIL.

Culture & Benefits

• Collaborative environment guided by optimism, integrity, excellence, inclusion, co-creation, and boldness.
• Work alongside a close team supporting the delivery of the Olympic and Paralympic Games.
• Role includes opportunities to contribute to evolving operational responsibilities during the Games.
• Work may involve extended periods using computers, phones, and other office equipment.