Systems Administrator (TechOps)

Location: US - New York, NY; hybrid

Salary: $105,000–$120,000 per year, plus equity.

Company

hirify.global is a conversational CRM platform using AI, automation, no-code configuration, and connected data to improve customer service experiences.

What you will do

• Provide rapid, high-quality resolution for technical requests and complex escalations while reducing ticket volume through automation and knowledge-base improvements.
• Manage Mac provisioning, zero-touch onboarding, remote logistics, repairs, and hardware inventory.
• Administer and integrate the SaaS ecosystem, including Google Workspace, Slack, Zoom, Okta, 1Password, Jamf Pro, and Kolide.
• Drive initiatives that automate, secure, and scale TechOps capabilities, including AI enablement.
• Partner with Security to audit systems, close gaps, and strengthen compliance related to sensitive personal data.
• Own operational documentation, self-service content, tooling strategy, vendor management, and SaaS catalog governance.

Requirements

• 3–5 years of experience as a systems administrator.
• At least 2 years supporting Google Workspace, macOS, Okta, and Jamf Pro.
• Experience creating and managing an automated SaaS stack.
• Basic understanding of routers, VLANs, VPNs, and networking.
• Basic security and compliance knowledge, including Confidentiality, Integrity, and Availability.
• Strong communication, organization, documentation, accuracy, judgment, and customer-service skills.

Culture & Benefits

• Remote-friendly company with colleagues across the U.S. and U.K.; this role is hybrid in New York.
• Healthcare coverage, 401(k), WiFi and mobile reimbursement, and generous vacation policy in the U.S.
• Competitive salary, stock options, and an inclusive work environment.
• Annual Kamp hirify.global gathering for company members.