IT Executive Support Specialist

Location: St Louis Park, Minnesota, US; onsite

Compensation range: $62,900–$116,900 per year

Company

hirify.global provides electrical connection and protection products and solutions for equipment, buildings, and critical processes worldwide.

What you will do

• Serve as the primary support and escalation point for executive and C-suite users.
• Diagnose and resolve moderate to complex hardware, software, network, and operating system issues.
• Coordinate with IT teams and management to expedite incident resolution within SLA requirements.
• Provide remote support for systems and applications while maintaining accurate ticket and troubleshooting documentation.
• Support Microsoft Teams, conference rooms, boardrooms, and related collaboration equipment.
• Lead projects that improve IT operations and systems, and maintain knowledge base content and IT asset ihirify.globalory.

Requirements

• 5+ years of enterprise IT support experience and 5+ years supporting Windows and iOS environments in large enterprises.
• 3+ years of direct experience supporting C-suite executives, presidents, and vice presidents.
• Expert knowledge of Windows 10/11, Office 365, iOS, and device management.
• Experience with SCCM, Azure AD, Active Directory, disk imaging, and PXE booting.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, and networking infrastructure deployments and changes.
• Strong troubleshooting, communication, documentation, leadership, project management, and executive relationship skills; ability to meet the physical demands of the role.

Nice to have

• Experience with Logitech Tap, Crestron devices, or FreshService.

Culture & Benefits

• Work in a global organization focused on ihirify.globalive electrical solutions and customer impact.
• Medical, dental, and vision plans with flexible spending accounts.
• Disability, critical illness, accident, and life insurance benefits.
• 401(k) retirement plan and employee stock purchase plan with company matching.
• Paid time off, parental and personal leave, tuition reimbursement, caregiver support, and well-being programs may be available to eligible full-time employees.