Senior Manager, Enterprise Productivity Platforms (Microsoft 365)

Location: Onsite in the Downtown Los Angeles office, Los Angeles, United States. LA28 does not provide relocation assistance. Work hours may include evenings, weekends, and holidays during peak event periods.

Annual base salary: $105,000–$140,000.

Company

LA28 is responsible for planning and delivering the Olympic and Paralympic Games in Los Angeles.

What you will do

• Own the strategy, governance, roadmap, demand management, and operational standards for Microsoft 365 collaboration services, messaging, and licensing.
• Act as the primary service owner for stakeholder engagement, vendor management, and continual service improvement.
• Perform selected administration, troubleshooting, and optimization while coordinating managed service providers, implementation partners, and internal specialists.
• Partner with Cybersecurity, IAM, Cloud Engineering, SharePoint, Intune, Architecture, Procurement, and Service Delivery.
• Define governance frameworks, service metrics, runbooks, SOPs, and knowledge management practices to keep services reliable and Games-ready.

Requirements

• 7+ years administering and supporting Microsoft 365 enterprise services.
• Expert-level administration of Exchange Online, Microsoft Teams, Microsoft 365 admin center, Microsoft Entra ID, SharePoint Online, OneDrive, Microsoft Defender, Microsoft Intune, and Microsoft 365 licensing.
• Deep knowledge of Exchange Online and email security platforms, including Mimecast.
• Experience owning collaboration, productivity, messaging, or workplace technology platforms and overseeing managed service providers, support partners, and implementation vendors.
• Working knowledge of identity and access management, Conditional Access, authentication, authorization, privileged access management, and IT service management.
• Excellent written, verbal, presentation, interpersonal, and cross-functional collaboration skills.

Nice to have

• Enterprise experience with Google Workspace or Slack administration.
• ITIL Foundation, ITIL 4, Microsoft 365, Google Workspace, or Slack certifications.
• Experience with collaboration governance, user adoption, change management, and onboarding SaaS applications into Entra Enterprise Applications for SSO.

Culture & Benefits

• Real ownership of the productivity platforms used by LA28 teammates.
• Cross-functional exposure across Cybersecurity, IAM, Cloud Engineering, Architecture, Procurement, and Service Delivery.
• Opportunity to establish governance, standards, and service practices from the ground up.
• Inclusive, co-creative team environment.
• Open-floorplan office setting with extended computer and equipment use.