Customer Issue Resolution Supervisor

Location: Taguig, Philippines

Company

hirify.global is a global materials science company creating solutions for personal safety, transportation, automotive, electronics, energy, manufacturing, consumer goods, and other industries.

What you will do

• Supervise end-to-end Customer Issue Resolution teams, including workload prioritization, one-to-one meetings, coaching, mentoring, and performance evaluation.
• Oversee issue resolution across orders, pricing, billing, deliveries, returns, credits, disputes, escalations, and other Order-to-Cash processes.
• Facilitate customer meetings to reconcile issues and conflicts and support timely payments.
• Analyse team and operational data, prepare reports on collections and disputes, and define actionable performance improvements.
• Lead cross-functional initiatives with Supply Chain, Logistics, Finance, Sales, Customer Operations, and other business teams.
• Manage project timelines, resources, deliverables, change initiatives, and alignment with business objectives.

Requirements

• Bachelor's degree.
• At least 6 years of experience in finance, accounts receivable, collections, or pricing.
• At least 3 years of experience in a leadership position.
• Strong analytical, communication, and presentation skills, with the ability to multitask under time constraints.
• Ability to engage, influence, coach, develop others, and lead cross-functional teams.
• Commitment to corporate standards, policies, ethics, and Environmental Health and Safety practices.

Culture & Benefits

• Work in an environment focused on innovation, curiosity, creativity, and diverse thinking.
• Access opportunities for career growth, team development, and continued learning.
• Collaborate in a respectful workplace that values recognition, meaningful work, and cross-functional problem-solving.
• Contribute to a strong Environmental Health and Safety culture.