Specialist I Collections

Location: Quezon City, Manila, Philippines

Company

hirify.global develops climate technologies, HVACR systems, cold-chain solutions, and related software and monitoring technologies for residential, commercial, and industrial applications.

What you will do

• Manage collection activities for assigned L1 customer accounts.
• Respond to inquiries about orders, payments, invoices, and disputes.
• Research disputed delinquent balances and provide proactive account resolution.
• Document customer accounts accurately and perform required reconciliations.
• Issue account statements and release orders within 24 hours.
• Maintain activity logs and update information in the Business Unit tool.

Requirements

• Experience handling customer collections, payment inquiries, billing issues, and account disputes.
• Ability to research delinquent balances and perform account reconciliations.
• Strong documentation, data-entry, and follow-up skills.
• Ability to collaborate with Cash Application, Customer Service, Sales, and other stakeholders.
• Availability to provide backup support for colleagues during leave or periods of increased staffing needs.

Culture & Benefits

• Full-time employment with flexible and competitive benefits plans.
• Flexible time off, paid parental leave, vacation leave, and holiday leave.
• Professional development from onboarding through senior leadership.
• Inclusive workplace focused on collaboration, openness, sustainability, and belonging.