Collections Specialist

TL;DR

Collections Specialist: Managing customer accounts and resolving payment requests with an accent on professional communication and empathy. Focus on providing high-quality customer support within a financial services environment.

Location: Must be able to work onsite in Quezon City, Philippines

Company

hirify.global is a global leader in intelligent operations and transformation, serving over 700 clients across diverse industries with AI-powered solutions.

What you will do

• Communicate professionally with customers to resolve account requests.
• Listen to customer needs and provide empathetic support.
• Adhere to process guidelines while handling collections or mortgage-related inquiries.
• Work effectively within a shifting schedule environment.

Requirements

• Must be a high school graduate (Senior High School for K-12 curriculum).
• Minimum 1 year of experience in Collections or Mortgage services.
• Strong customer service and communication skills.
• Must be willing to work onsite in Quezon City.
• Ability to work on shifting schedules.

Culture & Benefits

• Free HMO coverage for self and dependents from Day 1.
• Structured career path and professional development opportunities.
• Paid leaves and skills training.
• Safe and supportive work environment.

Hiring process

• Visit the Career Hub onsite (Mon-Fri, 9 AM - 4 PM) with CV and IDs.
• Virtual processing available via Zoom (Mon-Fri, 10:30 AM - 4 PM).