Real Time Operations Applications Support Specialist (Operational Technology)

Location: On site in New Albany, Ohio; Corpus Christi, Texas; or Salem, Virginia

Salary: $87,633–$128,688 per year, depending on compensation grade and experience level.

Company

hirify.global delivers safe, reliable, and innovative energy solutions across its communities.

What you will do

• Coordinate operational support for EMS, SCADA, ADMS, Historian, and related real-time systems serving transmission and distribution control centers across 11 states.
• Own ServiceNow incident, problem, change, release, request, and enhancement workflows from assignment through resolution.
• Lead issue triage and coordinate support activities across application, infrastructure, cybersecurity, vendor, and business teams.
• Coordinate releases, hotfixes, patches, upgrades, failover exercises, disaster recovery testing, maintenance windows, and outage planning.
• Manage vendor escalations, defect follow-up, SLA monitoring, operational reviews, and resolution accountability.
• Maintain operational runbooks, procedures, dashboards, release roadmaps, lifecycle plans, service metrics, and post-incident corrective actions.

Requirements

• Bachelor’s degree in a related field with 2 years of relevant experience, or an equivalent combination of associate degree/high school education and relevant experience.
• Experience in IT/OT system administration or application support, cybersecurity, ADMS, EMS, OMS, SCADA, or critical infrastructure applications.
• Experience as a Service Owner, Service Delivery Manager, Technical Program Manager, Business Systems Analyst, or similar operational role.
• Demonstrated experience with ServiceNow Incident, Problem, Change, Release, and Request Management processes.
• Experience coordinating production releases, patch deployments, failover exercises, disaster recovery testing, and platform maintenance.
• Strong cross-functional coordination, vendor management, root cause analysis, reporting, and stakeholder management skills; overtime, on-call assignments, and occasional travel may be required.

Nice to have

• Professional certifications such as A+, Network+, CCNA, CCNP, Cyber Security+, Security+, or CCSP.
• Knowledge of utility operations, electric transmission and distribution systems, NERC CIP, or Operational Technology environments.

Culture & Benefits

• Full-time, on-site work supporting business-critical operational systems.
• Comprehensive employee benefits focused on overall well-being.
• Customer-first culture centered on safe, reliable, and continuously improving energy services.
• Sedentary work with occasional lifting, carrying, pushing, or pulling of up to 10 pounds.