Computer Support Specialist

Location: Colorado Springs, Colorado, United States; must be local and work in office full time

Salary: $100,000–$130,000 USD per year

Company

hirify.global provides engineering, science, cybersecurity, and advanced technology solutions for government and private-sector missions, including space and information systems.

What you will do

• Provide Tier I/II technical support across multiple enterprise networks.
• Troubleshoot hardware, software, operating system, application, authentication, and network connectivity issues.
• Deploy, configure, maintain, image, patch, and manage enterprise workstations, devices, and IT assets.
• Support directory services, file services, enterprise management platforms, Windows environments, and virtualization platforms.
• Manage service tickets, coordinate escalations, and support change, configuration, and service continuity processes.
• Assist with vulnerability remediation, incident response, technical documentation, user training, and mentoring junior technicians.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• At least 5 years of enterprise IT support experience with strong hardware, software, and network troubleshooting skills.
• Experience with enterprise help desk or IT service management systems such as ServiceNow, Jira, or Remedy.
• Current IAT/IAM Level II or higher certification and CompTIA A+ or equivalent.
• Current U.S. DoD Top Secret security clearance and U.S. citizenship are required.
• Experience supporting enterprise operating systems and applications, with strong communication and customer service skills.

Nice to have

• Advanced degree in IT, cybersecurity, or engineering.
• Space Force or Air Force system sustainment experience.
• Classified system administration or government and regulated-environment experience.
• Knowledge of device management tools, virtualization, cloud environments, and endpoint security.

Culture & Benefits

• Regular full-time employment.
• Comprehensive benefits package and a supportive working environment.
• Potential access to U.S. federal facilities may require REAL ID-compliant identification or an acceptable alternative.
• The role may involve U.S. export-controlled technology and technical data.