VP/MD, Card Customer Management (Fintech)

Location: Wilmington, DE, United States

Company

hirify.global provides responsible access to credit and personalized financial solutions for nonprime customers across the United States.

What you will do

• Lead customer management strategy for the credit card business, including credit line increases, balance building, terms management, collections, and recoveries.
• Optimize portfolio performance across competing objectives and constraints, and communicate results and initiatives to senior leadership.
• Create and execute credit card risk/reward frameworks, models, and learning agendas.
• Develop a multi-year cards business strategy with the Head of Cards and Chief Credit Officer, including risk and profitability outcomes and M&A due diligence.
• Provide performance and initiative updates to the CEO, executive team, and board; partner with Finance and Treasury on investor relations, earnings preparation, and market messaging.
• Build and develop analytics and product teams while partnering with finance, operations, technology, data science, and legal.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 15+ years of analytics leadership experience with significant exposure to credit cards or fintech.
• 10+ years managing credit and pricing in a consumer lending business; near-prime or subprime experience preferred.
• Knowledge of consumer-lending best practices, advanced statistical techniques, and relevant data sources.
• Experience presenting business performance to executive management or a board.
• Demonstrated ability to lead large teams, balance strategic thinking with operational delivery, and influence senior stakeholders.

Culture & Benefits

• Health and wellbeing options for employees and dependents.
• Up to 4% matching 401(k).
• Tuition reimbursement and continuing education.
• Bonus eligibility.
• Paid time off and paid volunteer time.