Senior Director Operations Support

Location: Remote from the United States; the position is performed from the colleague’s home, with occasional in-person team meetings and travel for client meetings and fieldwork assignments.

Salary: $116,100–$191,500

Company

hirify.global helps injured workers receive the care they need and return to the activities that matter most.

What you will do

• Lead operational strategies and initiatives that support consistent service delivery and organizational objectives.
• Standardize processes and optimize workflows across teams to improve efficiency, consistency, and scalability.
• Oversee tools, systems, platforms, workflow rules, and operational procedures supporting performance.
• Implement automation for workflow routing, complaint intake, and other operational processes.
• Support contact center transformation through process improvements, system enhancements, and scalable solutions.
• Monitor KPIs, service levels, customer satisfaction, productivity, and escalated operational issues while coordinating with cross-functional leaders and vendors.

Requirements

• Bachelor’s or master’s degree in business or accounting, or an equivalent combination of education, training, and work experience.
• At least eight years of management experience with progressively increasing responsibility.
• At least five years of experience leading teams.
• Deep functional knowledge in at least two areas including operations, customer service transformation, contact centers, workforce management, quality management, staffing and training, or technology support.
• Strong leadership, decision-making, business judgment, communication, analytical, and problem-solving skills.
• Proficiency with Microsoft products including Excel, Word, and Outlook.

Culture & Benefits

• Remote-first work with work-from-home flexibility for almost all positions.
• At least 18 paid time-off days annually, plus eight company holidays and two personal days.
• Medical, dental, vision, and pet insurance.
• 401(k) matching, company-paid life insurance, and short- and long-term disability coverage.
• Colleague Assistance Program with free counseling and financial services, plus financial assistance through the hirify.global Foundation.
• Work is aligned with diversity, equity, inclusion, belonging, and the company values of Think Big, Go Fast, Deliver Awe, Win Together, and Care Deeply.