Manager, Process Support Engineer (M5)

Location: Hiroshima, Japan; onsite customer support and equipment work are required. Relocation is not eligible.

Company

hirify.global provides materials science, engineering solutions, and equipment used in semiconductor chips and advanced displays.

What you will do

• Engage with customers to understand technology roadmaps, identify needs, and develop opportunities for hirify.global involvement.
• Manage teams that demonstrate and introduce new technologies through demos, onsite evaluations, joint development programs, and tool qualifications.
• Act as the liaison between customers and the business unit, translating customer issues into applicable solutions.
• Oversee process support engineers performing onsite installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
• Supervise operational quality checks, customer instruction on system operation and maintenance, and engineer training and certification.
• Manage activity demand planning and financial forecasting.

Requirements

• Knowledge of four or more processes across two or more technologies.
• Advanced process integration knowledge.
• Comprehensive understanding of concepts and principles within the job family and related disciplines.
• Ability to resolve complex technical, operational, and organizational problems.
• Experience managing multiple related teams, setting priorities, and allocating resources.
• Ability to influence internal and external stakeholders, including senior management.

Culture & Benefits

• Supportive culture focused on learning, development, and career growth.
• Health and wellbeing programs supporting employees at work and at home.
• Regular employment with a full-time schedule.
• Compliance with hirify.global' Standards of Business Conduct is required.