Customer Operations Specialist

Location: Fort Atkinson, Wisconsin, United States

Company

hirify.global designs, manufactures, and distributes productivity tools for construction, geopositioning, and agriculture workflows.

What you will do

• Serve as the primary operational contact for assigned customers and communicate order status, delivery timelines, backorders, and updates.
• Manage customer orders from entry to shipment in ERP systems, validating pricing, product configuration, and order details.
• Coordinate order acknowledgements, changes, fulfillment updates, shipping documentation, and freight scheduling.
• Initiate and coordinate Return Material Authorizations, service issues, warranty matters, and operational resolutions.
• Collaborate with Sales, Supply Chain, Service, Logistics, and Finance to resolve issues and reduce internal handoffs.
• Identify recurring customer-impacting issues and recommend process and workflow improvements.

Requirements

• Bachelor’s degree in Business, Supply Chain, Operations, or a related field preferred.
• 3–5 years of experience in customer operations, sales operations, order management, or a related operational role.
• Experience with ERP systems such as SAP or similar platforms.
• Proficiency with CRM systems such as Salesforce for tracking customer interactions.
• Strong organizational, problem-solving, coordination, written communication, and verbal communication skills.
• Ability to manage multiple operational priorities in a fast-paced environment.

Culture & Benefits

• Work cross-functionally with Sales, Supply Chain, Service, Logistics, Finance, and other internal stakeholders.
• Contribute to a consistent and unified customer experience.
• Support operational efficiency and continuous process improvement.
• Performance is measured through order accuracy, fulfillment reliability, resolution times, RMA coordination, and customer communication.