Customer Service Representative

Location: Irvine, California, United States; primarily office-based

Salary: $25–$30 per hour, plus benefits.

Company

Bowers & Wilkins develops and supplies audio products and related customer solutions.

What you will do

• Process and manage customer orders through ERP and related business systems.
• Review pricing, product availability, shipping requirements, completeness, and regulatory compliance.
• Respond to inquiries about orders, shipments, pricing, returns, and product availability.
• Communicate order status, backorders, shipment updates, and potential delays.
• Investigate and resolve discrepancies involving shipping, invoicing, returns, credits, replacements, and product concerns.
• Coordinate with Sales, Distribution, Planning, Manufacturing, Finance, Quality, and Logistics to improve order accuracy and customer satisfaction.

Requirements

• At least 2 years of customer service, order management, customer support, or inside sales support experience.
• Experience processing orders in an ERP system such as Oracle, SAP, JD Edwards, Microsoft Dynamics, or a similar platform.
• Strong verbal and written communication, organization, problem-solving, and customer relationship skills.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• High attention to detail and ability to collaborate across multiple functional teams.
• Effective English communication is required, including the ability to interpret technical documents and clearly document technical findings.

Nice to have

• Experience in medical devices, healthcare, life sciences, manufacturing, or another regulated industry.
• Experience with CRM platforms such as Salesforce.
• Knowledge of order-to-cash processes and experience supporting domestic and international customers.
• Familiarity with FDA Quality System Regulation, ISO 13485, and other quality management systems.
• Associate’s or bachelor’s degree.

Culture & Benefits

• Medical, dental, vision, life, disability, and flexible spending account benefits, subject to eligibility.
• 401(k), vacation, sick leave, holidays, and paid maternity leave.
• Additional options include accident, critical illness, hospital, long-term care, employee assistance, and pet insurance.
• Office facilities include an on-site wellness clinic, fitness center, and café.
• Work involves frequent sitting, standing, walking, computer use, and occasional extended periods on-site.