Outside Property Associate Claim Representative (Insurance)

Location: Hudson, Massachusetts, United States. The role is based remotely with mobile work at residential and commercial properties, work from the primary residence, or work from the nearest hirify.global office. This is a field position covering the Hudson area and may require deployment to other states for catastrophe response.

Annual base salary: $52,600–$86,800, plus eligibility for performance-based cash incentive awards.

Company

A property and casualty insurer providing insurance products and claims services.

What you will do

• Complete structured virtual, classroom, and on-the-job training in insurance policies, claim processes, systems, and procedures.
• Review, investigate, document, and evaluate first-party property claims under close supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Interpret policy terms, determine coverage, assess building and contents damage, and prepare written or computer-assisted estimates.
• Communicate professionally with customers, claimants, and internal stakeholders while maintaining accurate claim records.
• Participate in catastrophe response deployments and inspect structures, including roofs, ladders, attics, crawl spaces, and other tight areas.

Requirements

• High school diploma or GED and at least one year of customer service experience.
• Valid driver's license.
• Bachelor's degree preferred, along with customer service or insurance internship or work experience.
• Willingness to obtain and maintain an active adjuster or other required insurance license within the required timeframe.
• Proficiency in Microsoft Word, Excel, and Outlook, with willingness to learn claims management and estimating software.
• Strong communication, judgment, customer service, organization, conflict resolution, and multitasking skills.

Nice to have

• Previous insurance experience.
• Bachelor's degree.
• UAS Remote Pilot Certification.

Culture & Benefits

• Health insurance coverage is available from the first day of employment for eligible employees and family members.
• Dollar-for-dollar 401(k) matching is available on the first 5% of eligible pay, subject to an annual maximum, along with a company-funded pension plan.
• At least 20 days of paid time off annually plus nine paid company holidays.
• Wellness resources include mental health counseling, health coaching, caregiving support, tools, and discounts.
• Volunteer and charitable giving programs include matching gifts and volunteer rewards.
• The training program typically lasts 9–12 months and supports progression toward independent claims handling.